The most famous scene in the series is the Kodak pitch for their Carousel slide projector.
via How Mad Men left its mark on the advertising industry – The Globe and Mail.
“It takes us to a place where we ache to go again.” I would rank this as one of the all-time great lines said on screen. And somehow, at least in retrospect, it seems that only Jon Hamm could have done justice to it.
There is so much talk today about “data driven” decisions that sometimes people lose sight of the simple fact that humans make decisions largely based on emotion. For the better or for the worse, this is part of our humanity, differentiating us from (intelligent) machines.
Appealing to the customer’s better emotions, by techniques of Rhetoric, is an art that may be getting lost. Of course Rhetoric is often used (especially by politicians) to rouse our base and vile instincts. But just like big-data, Rhetoric is simply a tool, it can be put to good use or bad use. Our internal moral compass should guide how we use it.
If you want to hear more on the theme of Rhetoric and “What is Quality? ” do read the 1974 classic “Zen and the Art of Motorcycle Maintenance” by Pirsig.